Refund policy
Most Wild Hades items (apparel, books, prints, and other goods) are printed or made to order by our manufacturing partners after you order. Because of that, we handle returns a little differently from a regular store.
Do not send anything back to us until we tell you to. We do not accept unsolicited returns. Many items ship from partner facilities, and a package sent to the wrong place cannot be refunded. If we approve a return, we will email you the exact return address and instructions for that item.
Defective, damaged, or wrong item
If your order arrives damaged, misprinted, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and clear photos of the item and the packaging. We will either send a free replacement or refund you in full, including original shipping. In most cases you will not need to return the item. Where the maker asks for it back, we will send you a prepaid label or the supplier's return address and cover the postage.
Changed your mind, wrong size, or ordered by mistake
Made-to-order items are produced specifically for you, so we cannot accept returns or give refunds for change of mind, wrong size or colour ordered, or ordering by mistake. Please check the size guide and product details before you order. If you made a mistake and contact us within 24 hours of ordering, before the item goes to print, we will try to cancel it for you. We cannot promise this once production starts.
Items that ship from another seller
Some products are fulfilled by a partner store or supplier (for example through Shopify Collective). Their return rules and return address apply to those items and are shown on the product page or in your order confirmation. We will tell you the right return path for your order when you contact us. Return shipping is paid by the customer unless the item was defective, damaged, or wrong.
Lost or delayed orders
If your tracking shows no movement for 14 days, or the package is marked delivered but you did not receive it, contact us. We will work with the carrier and supplier, and send a replacement or refund if it cannot be found.
How refunds are paid
Approved refunds go back to your original payment method, usually within 5 to 10 business days after approval. Your bank may take longer to show it. Shipping and import duties or taxes charged by your country are refunded only when the item was defective, damaged, or wrong.
Digital items and donations
Digital unlocks (such as themes and books) and donations are covered by our Terms of Service. Digital unlocks are licences, not sales of a physical item, and donations are non-refundable. Contact us if a digital purchase did not unlock or was charged twice and we will fix it or refund the duplicate.
Cancelled or missing-stock orders
If we cannot fulfil an item, we will cancel it and refund you in full.
Contact us
Use the contact form or support email on our Contact page at wildhades.com/pages/contact. Please include your order number and photos where relevant. We aim to reply within 2 business days.